Gaming is meant to be fun — and at chevstrap, keeping it that way is a priority we take seriously. This page outlines the tools, resources, and practical steps available to every Filipino player so you can always stay in control of your experience on our platform.
If you ever feel gaming is affecting your daily life, please read through this page and reach out for support. Help is always available.
chevstrap provides practical in-platform tools designed for Filipino players who want to manage their gaming activity with confidence. Whether you need to set a deposit ceiling, take a short break, or step away entirely, the options are right there in your account settings — no hoops to jump through.
You can set a daily, weekly, or monthly deposit cap in Philippine pesos (PHP) directly from your account dashboard. Once a limit is active, it takes effect immediately and cannot be raised until the current period has elapsed — this prevents impulsive increases in the heat of the moment. Lowering a limit, on the other hand, applies straight away so you always have downward flexibility. We recommend reviewing your limit every month and adjusting it to match your actual entertainment budget rather than your maximum ability to deposit. Setting a realistic deposit ceiling is one of the single most effective habits a responsible player can build.
Long gaming sessions can blur the sense of time, especially on mobile devices where the experience is seamless and immersive. chevstrap lets you set a session duration reminder so you receive an on-screen notification once you have been active for a chosen number of minutes or hours. The reminder does not force you to stop — it simply gives you a clear, visible prompt to pause, assess how you feel, and decide consciously whether to continue. Pairing a time reminder with a deposit limit is a particularly effective combination for maintaining healthy habits over the long term. We encourage all players to use both features together as a baseline level of self-management.
If you feel you need a more decisive break, self-exclusion allows you to suspend your account for a set period — from 30 days up to a permanent closure — with a single request to our support team. During a self-exclusion period, your account is locked and you will not receive any promotional communications from us. We will not override a self-exclusion request for any reason, including offers or bonuses. After a temporary exclusion period ends, a cooling-off confirmation step is required before your account is reactivated, giving you one more moment to reflect. For permanent exclusion, there is no reactivation pathway — this option is intended to be a final, definitive decision.
Your account dashboard includes a clear activity history showing your deposits, withdrawals, and session duration over any selected time range. Reviewing this history regularly is a simple but powerful habit — numbers on a screen are often more sobering than memory alone. If you notice a pattern that concerns you, such as increasing session lengths or deposits climbing week on week, treat that as an early signal rather than waiting until the impact is felt in daily life. Our activity log is available at any time and requires no special request to access. Transparency with yourself is the foundation of responsible play.
chevstrap strictly prohibits access by anyone under 18 years of age. Age verification is required at registration and may be requested again at any point during your use of the platform. If you share a device with a minor, we strongly recommend using device-level parental controls in addition to keeping your account credentials private and secure. Any account found to belong to a person under 18 will be closed immediately and any funds returned in line with applicable Philippine regulations. Protecting minors from gambling-related harm is a non-negotiable commitment and one we enforce without exception.
Promotional messages are designed to highlight platform updates and entertainment features, but we understand that for some players, these communications can act as unwanted triggers. You can opt out of all marketing emails and push notifications at any time through your account preferences, and the change takes effect immediately. Opting out does not affect your ability to use any feature of the platform and will not be used against you in any way. We believe every player should have full control over the communications they receive, and we respect that choice unconditionally. If you are in a self-exclusion period, marketing opt-out is applied automatically.
Problem gambling can develop gradually and is not always obvious at first. Being honest with yourself about the following signs is a courageous and important step — and recognising a pattern early makes it far easier to address.
If several of the signs above feel familiar, please do not wait. Reaching out for support is a sign of strength, and professional help is available free of charge in the Philippines. You can also use the self-exclusion tool described above at any time — no questions asked and no judgment from our team.
You are never alone. The following organisations offer free, confidential support to individuals and families affected by problem gambling across the Philippines.
The National Center for Mental Health (NCMH) operates a 24-hour crisis hotline at 1553 for anyone in the Philippines experiencing mental health distress, including issues related to problem gambling. Calls are free from any local landline and are handled by trained mental health professionals who provide immediate, confidential support. If gaming is causing you significant emotional distress or you feel overwhelmed by financial losses, calling this number is a safe, judgment-free first step. The NCMH also offers referrals to community-based mental health programmes available in your local area across the Philippines. You do not need to be in immediate crisis to call — any level of concern is a valid reason to reach out.
Gamblers Anonymous (GA) runs a peer-support network of regular meetings across the Philippines where individuals who have experienced problem gambling share their stories and strategies in a private, supportive environment. GA follows a structured twelve-step programme that has helped millions of people worldwide regain control of their finances and relationships. Meetings are open to anyone who feels their gambling has become unmanageable, and attendance is entirely anonymous — no registration, no fees. Family members and loved ones can also attend dedicated support sessions through Gam-Anon, a sister organisation that helps those affected by someone else's gambling. Details of local meeting schedules can be found through Philippine-based GA chapters.
Our support team is available to help you activate any of the responsible gaming tools on our platform — deposit limits, session reminders, self-exclusion, or marketing opt-out. If you are unsure which tool is right for your situation, simply reach out and describe what you are experiencing, and our team will walk you through the options without pressure or judgment. You can contact us by email at [email protected] from your registered account address. All responsible gaming requests are handled with strict confidentiality and are processed promptly, typically within one business day. We also encourage you to visit our FAQ page for quick answers to common responsible gaming questions.
chevstrap is here to deliver a great mobile entertainment experience for Filipino players — and that experience is only genuinely great when you are playing freely, safely, and within your own limits. If you are ready to explore the platform, register today and start with the responsible gaming tools already set up in your account from day one.