chevstrap Privacy Policy

When you create an account with chevstrap, we collect basic registration details including your full name, date of birth, email address, and mobile number. We also collect financial information such as your preferred payment channel and transaction history in Philippine pesos (PHP) to process your deposits and withdrawals accurately. As you use the platform, we automatically gather technical data like your device type, browser, IP address, and session activity to help us maintain platform security and improve your overall experience. If you contact our support team, we keep records of those communications so we can follow up effectively and resolve any issues you raise. All data collection is limited to what is genuinely necessary for the platform to function and for us to meet our legal obligations under applicable Philippine law.

We do not collect sensitive personal data such as government ID numbers unless specifically required for identity verification under anti-money laundering or responsible gaming obligations. In those cases, we will inform you clearly before collecting such documents, and the data will be stored securely and used only for the stated purpose.

The personal data we hold is used primarily to operate and maintain your account, process PHP transactions through local payment channels, and deliver the gaming and entertainment features available on the platform. We also use your data to verify your identity, detect and prevent fraud, and comply with responsible gaming requirements that protect Filipino players. When you opt in, we may send you notifications about platform updates, new game releases, or finance-related announcements through your registered contact details. We analyse aggregated, anonymised usage data to understand how players interact with the platform so we can make informed improvements — this analysis does not identify you personally. We will never use your data to make automated decisions that have significant legal or financial effects on you without giving you the opportunity to seek human review.

We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Any data sharing with service partners — such as payment processors and identity verification providers — is strictly limited to what is needed to deliver the service and is governed by data processing agreements that require those partners to protect your information.

chevstrap uses industry-standard encryption and access controls to protect the personal data stored on our servers. Account passwords are hashed and never stored in plain text, and payment details are handled through certified secure channels rather than stored directly on our systems. We restrict internal access to personal data on a need-to-know basis, and team members who handle player data undergo regular training on data handling best practices. Our systems are monitored continuously for unusual activity, and we have incident response procedures in place to act quickly if any security event occurs. We retain your personal data only for as long as your account is active or as required by law — for example, financial transaction records may be kept for a period mandated by Philippine regulations before being securely deleted.

While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your chevstrap account and to contact support immediately at [email protected] if you notice any suspicious activity on your account.

As a Filipino player, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request that we delete your data where there is no legal or operational reason to retain it. You can also withdraw your consent to marketing communications at any time through your account settings without this affecting your ability to continue using the platform. If you believe your data has been handled in a way that does not comply with this policy or applicable Philippine data privacy law, you have the right to lodge a complaint with the relevant regulatory authority. We aim to respond to all data-related requests within a reasonable timeframe and will keep you informed of progress throughout the process. To exercise any of these rights, please reach out to our support team through your account dashboard with your request and we will guide you through the next steps.

We may update this Privacy Policy from time to time to reflect changes in our practices or in Philippine regulations. When we make material changes, we will notify you through your account dashboard or registered contact details. Continued use of the platform after an update constitutes acceptance of the revised policy. For any questions about this page, visit our FAQ or check our Terms and Conditions for related platform rules.